HOW TO RESERVE

We recently added a shopping cart like feature to our site.  You can head to our “contact” page to see instructions on how to use our wish list feature, but it’s pretty straight forward.  Add items to a “shopping cart” just like any other site…then “check out” by including your basic details.  When selecting your inventory, make sure to include the quantity desired of each item.  If you would like a quote for delivery, please include the address of your event, and your preferred drop off and pick up day/time in your notes when submitting your wish list.  Once we receive your reservation request, and confirm availability, we will send you a custom proposal, including your reservation details, payment options, and our contract via our online portal.  If any items requested are not available for your event, we will let you know, and will suggest alternate available pieces.

If you would like to see our collection in person, we are currently hosting pop in hours.  Our schedule for the month can be found on our homepage.  No appointment is needed to come in during our pop in hours.  If our pop in schedule does not work with your schedule, we will be taking a limited amount of appointments.  Other than our pop in hours, we are by appointment only.  We are located at 205 N. Phoenix Rd, inside the Shoppes at Exit 24, Suite 225 in Phoenix, Oregon.  We also have our annex site, Suite 125, that holds our farm tables, benches, chairs, barrels, and arches.  If you would like to make an appointment to view our inventory, please feel free to reach out by email.

If you are an out of town client, or do not need to come by to view our inventory, we welcome reservations made online.  All of our products can be found on our website, with product details and pricing.

MINIMUM ORDERS

Our minimum order is $75 for will-call orders.  We have been known to make exceptions on smaller orders for vendors and clients, or on certain rental items.  In cases where we take reservations under $75, we ask that clients come during our standard pick up and drop off times.

WHEN TO RESERVE

If your event is during our busy season from May to October, we recommend reserving at least six months prior to the needed date to ensure availability.  Our pieces are limited, so we recommend reserving items as soon as you know you’d like them.

DEPOSITS & REFUNDS

A 50% nonrefundable deposit and a signed contract is required for all reservations.  Final payment is due one month prior to your event.  We will send a reminder that the balance of your reservation is due, or you can opt for autopay at the time of reservation.  You may pay your balance online, by cash, or by check.  A 100% nonrefundable deposit is required for all reservations made within one month of the event date, and for all reservations that are less than $100.  No payments made are refundable.  You are welcome to adjust your order once it’s placed.  You are always welcome to add to your reservation.  We ask that any items that need to be removed be done before you have made your final payment, one month prior to your event.  In the event that you choose to remove items from your reservation after you have paid your balance in full, as a courtesy, you may be given the option to replace the unneeded items with other items from our inventory.  Removal of items after payment is made is considered to be an overpayment, and does not roll over to future events, but instead can be swapped out with items that you do need, as long as they are available.  We will not issue refunds for items or services you opt not to use that you have already paid for.

SERVICE CHARGE POLICY

We want every item we provide to you to be in the best possible condition for your event.  Every item is thoroughly inspected and cleaned after each use.  We understand that things happen beyond the usual wear and tear, and we want all of our clients to enjoy as near to a perfect experience as possible. Motif charges a modest fee equal to ten percent (10%) of the total Rental Fee (the service charge), which is indicated on the Rental Items List. This is not coverage for damage due to neglect or misuse (example: Rental Items left out in the rain uncovered and unprotected, or candle holders or lanterns with wax); nor does it waive liability for loss caused by abuse, vandalism, theft, unexplained disappearance, or shortages. The picture perfect policy covers issues that we can fix ourselves; damaged goods that we cannot repair are not included and covered by our picture perfect waiver.  All broken or damaged items must be saved and returned to Company for the waiver to apply.

DELIVERY

Delivery charges are determined by location & total mileage, and do not include setup and tear down of your event.  Delivery is not included in the price of rentals.

If you need delivery, let us know the when’s and where’s, and we’ll send you a custom delivery quote.  We have two options for delivery: Hands Free or Hands on Deck.  Hands Free Delivery includes a fully staffed Motif Crew, arriving at pick up and drop off, responsible to unload and load the motif delivery vehicle without assistance (direction and presence of client is still required).  Our Hands on Deck Delivery requires just one Motif employee, and plenty of “hands on deck” to help with unloading and loading our rentals.  The Hands on Deck Delivery option is a reduced quote, requires direction and presence of the client, and plenty of hands to help in unloading our rentals at drop off, and loading our rentals at pick up.

We also now offer a Light Load Delivery Service.  For all smaller reservations that need local delivery, within 10 miles, we charge a modest $100-$150 for delivery.  Just be flexible with delivery appointments, and have hands on deck to help unload and load your order.

When delivering our farm tables, the set up and tear down of the tables, will be included in your quote.  If your delivery quote includes the set up of your farm tables, this only includes the service of putting your tables in a standing position (because the legs are removable for transportation).  This does not include putting your tables in a setting your tables, or styling them in any way.  If you delivery quote includes the tear down of your farm tables, this only include the service of removing the legs and storing them under the table top for transportation.  This service does not include clearing the tables.  All tables must be moved within reasonable distance from the delivery vehicle.

Delivery fees are calculated based on delivery to a level area within 30 ft. from the delivery vehicle. Additional charges will be applied if the drop/off or pick/up is more than 25 ft. from the delivery vehicle, involves carrying items up or down stairs, up or down hills, or requires increased time or effort when dropping off or picking up rentals.

At the time of pickup, all rental items must be packed up and ready to be loaded at our scheduled pick up time.  Items should be in the same location in which they were delivered, unless prior alternate arrangements have been made. If items are not ready for pickup at the scheduled pickup time, additional hourly fees will be applied.  Tables must be cleared and cleaned off prior to arrival.

MAKING CHANGES TO RESERVATIONS

We ask that our clients only book items and quantities that they realistically think they will need. We have a limited supply of each item in our collection. Once booked, we are telling all prospective clients that the items are no longer available. With that said, we do understand that plans evolve and items needed may shift, so we do allow our clients to remove items from their order. We ask that reductions are kept to no more than 20% of the total rental order. We ask that any reductions also happen before your final payment is made, one month prior to your event date. We do not issue any refunds for payments made. In the event that items need to be removed after paid in full, as a courtesy, we may allow our clients to substitute unneeded items for other items, as long as it is more than 7 days before the event date. Any changes made within one week of the event date will not be granted the courtesy of substitution. Please feel free to reach out for further clarification with any questions you may have.

Keep in mind that substitutions may not be an option, as other items may not be available for your event, as the number of each item in our inventory is limited, and many are one of a kind.

Please Note: We do not provide any refunds for deposits made, regardless of the reason for cancelation.

MISSING, BROKEN & DAMAGED ITEMS

The customer is responsible for all rentals from the time of delivery until the time of pick-up. In the case of will call orders, the customer is responsible for all rentals from the time of pick-up until the items are returned. Your rentals are your responsibility, and should be kept secure and protected from the elements. You will be charged for any broken, damaged, or missing items, including missing equipment such as totes, crates, and packing supplies. Fees for broken, damaged, and missing items will be charged to the credit card on file. Replacement fees are assessed for each item in our inventory, and are available upon request.

Damaged or missing items must be reported prior to your event or the items will be considered received and in good condition.

WILL CALL APPOINTMENT TIMES

For all will-call orders, we set up a pick-up and drop-off time, as we are at our store by APPOINTMENT ONLY.  Please arrive promptly, with the correct size vehicle to load your order, and the man power needed to load your vehicle.  Our standard pick-up day is Friday, the week of your event at 11.  Our standard drop-off day is Monday, following your event, at 11.  If an alternate day/time is needed, it most likely can be arranged, but must be scheduled in advance.  All pick up and drop off appointments will be scheduled the week of your event, but you are welcome to provide preferences for pick up and drop off appointments ahead of time.  We will do our best to accommodate.  We will reach out the week of your event to officially set your appointment details.  In the event that a client is more than twenty minutes late for an appointment, a $25 fee per hour may be charged.  Please be mindful that we are only at our store for appointments.  If something comes up, and plans change, please keep us informed so our schedule can be adjusted accordingly.

LOADING/UNLOADING HEAVIER RENTALS

If your reservation includes larger items, make sure to bring a vehicle large enough to transport your rentals, and the man power to load/unload them.  For all wine barrel orders, a dolly will be supplied for you to use at no charge.  Feel free to take it along for use at your venue, just make sure to bring it back.